Returns & Exchanges

At frenchpharmacy.com, we want you to be completely satisfied with your premium skincare; if you are not happy with your purchase, we offer returns on unopened and unused products within 30 days of delivery.

Return Process

• 1.
  Check Eligibility

  Ensure your items are in their original packaging, unopened, and sealed to qualify for a full refund or exchange due to hygiene regulations.

• 2.
  Contact Support

  Email our customer care team with your order number and the reason for your return to receive a Return Authorization number and shipping instructions.

• 3.
  Pack and Ship

  Securely package the products to prevent damage during transit and send them back to our warehouse using a tracked shipping service.

• 4.
  Processing and Refund

  Once our team inspects the returned items, we will process your refund to the original payment method within 5 to 7 business days.