Frequently Asked Questions
Everything you need to know about your French pharmacy favorites.
Are your products 100% authentic?
Yes, all products sold on frenchpharmacy.com are 100% authentic and sourced directly from authorized distributors and manufacturers in France.
Do you ship internationally?
We currently ship to the United States and Canada. Shipping rates and delivery times vary depending on your location and the shipping method selected at checkout.
What is your return policy?
We accept returns on unopened and unused products within 30 days of purchase. Due to hygiene and safety regulations, we cannot accept returns on items that have been opened or tested.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the US. Processing time at our warehouse usually takes 1-2 business days before the package is handed to the carrier.
Are the product labels in English or French?
Since our products are imported directly from France, most packaging will feature French text. However, we provide comprehensive English descriptions and usage instructions on our website product pages.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.